Step 1: Get Familiar


Ordering coffee may seem like a very easy thing to do, but in restaurants and cafes there is a specific way that one must perform the ordering process. This section will provide you with several dialogue samples to help you understand how the process works.

Read it!

Study the ordering process through these scripts between customers and Starbucks employees. Review the written scripts

Watch it!

You've read some sample dialogues, now watch a few videos of customers ordering coffee. Watch the videos.

Break it down!

Need a little more practice with studying how an order takes place? Read this wiki-how article on "How to Order at Starbucks." This will break down the steps for ordering coffee.

You've studied the scripts, watched the ordering process in action, and went through a step-by-step breakdown... within your groups talk about what is important for ordering coffee and what patterns you see in the interactions.

Did you know: You can define and translate any word on this page by just double-clicking on it!!! Or you can look it up on the right -->

Webster's Online Dictionary
with Multilingual Thesaurus Translation


Need some help
with the lingo?

Go over some of the Starbucks lingo that will help you in understanding the world of Starbucks.

Coffee break time!

Take a coffee break
and have some coffee fun with Starbucks.